We came to whistler for an easy weekend. Actual check in was for 4pm.. We got here at 3pm as when I had called we were told to try and see if a room is ready. We were told they will try for 330pm.. At least three other families were checked into rooms who came after us. Finally after going back again and again being told they will call we finally got a room. There is no ramp for luggage trolleys and you are expected to carry it up four stairs or go all the way around the building into the village and come up their front door for which the ramp is a mile long. There is no dining area in their loft suite or even bar stools with a small counter. Kitchenette wasn’t stocked very well, no paper towel, not many utensils or dishes. Their pool is not on the property the way it’s shown on their website but rather in their sister property which is across the street and down the road. Not a huge walk but when walking home wet in the evenings despite having towels, it’s a bit cold! Lastly when I was checking out I asked for a late check out and was told 12, that morning we were running late so I called down to the front desk for half hour more, initially no one picked up and when I called again I spoke to someone and said 1230 is fine. Ten minutes later we get a phone call we were going to get charged for late checkout. When I went downstairs to ask about it the lady said the comments said 12 and so when I told her I spoke to someone she said that normally we would be told 1pm so for the fact that we said 1230 doesn’t make sense. So basically felt like she was implying that we were lying, what doesn’t make sense is that if they’re ok with 1pm, why is she trying to charge me extra charges for 1225?!! Clearly no communication between the staff.. On the positive side the location was central to all the shops and restaurants. Unfortunately we will not be staying here again.
Executive Inn at Whistler Village -a small and intimate European style boutique hotel. This hotel has the best location; in the heart of Whistler Village just steps from the slopes- the hottest nightspots and luxury shopping. Ski in and ski out access to both Whistler and Blackcomb mountains- this Executive boutique hotel is located just a minute from the ski lifts.